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  • Get the quickest help - Everyone on the team now has the opportunity to instantly provide help.
  • Get the most thorough answer, with opportunity for review by others
  • Allow for someone to link you to a Confluence page with the solution
  • Provide a searchable history for answers
  • Make it easy to move to then document the solution on Confluence
  • Inform the team about what you are working on; trying to do, etc.